- Industry News
Customer Focus and Transparency are the Secrets of Success!
Merseyside’s Stone Tyres sets the standard for Independent Tyre Retailing
Sigmavision last wrote about Stone Tyres of St Helen’s in Merseyside back in August of last year. Proprietor, John Stone, had participated in a tyre safety initiative with a major employer in the North West of the UK. At the time, Stone Tyres had recently purchased a TreadReader Hand Held Scanner. The device was put to excellent use, scanning the tyres and and generating customer tyre reports for over 300 vehicles.
John Stone of Stone Tyres, Merseyside measuring at Tyre Safety Initiative with Sigmavision
Scaling up from Hand Held Scanner to Automated Drive Over Ramp
Seeing the positive business impact of the Hand Held scanner, Stone Tyres purchased a TreadReader Drive Over Ramp from Sigmavision, to fully automate tyre scanning for all vehicles entering the workshop. The Drive Over ramp has enabled Stone Tyres to present the condition of his customers’ tyres in a fully transparent way, ‘if a customer comes to us, I want to be able to give them total transparency”.
Read the full story in Scots Auto Scene: Revolutionising the Tyre Market